Terms and Conditions 2018-04-05T18:48:22+00:00

Basic set of terms and conditions for the sale of goods

Catrinas Bridalwear supplies goods on the following terms and conditions:


The meaning of some words used in these terms and conditions
‘we’, ‘us’ or ‘our’ is a reference to Catrinas Bridalwear;
‘you’ or ‘your’ is a reference to the person to whom we are supplying Goods and who is required to pay for the Goods we supply;
‘Goods’ means the goods we shall buy for you and which you will pay for.

Our contact details are Catrinas Bridalwear whose principal place of business is at 82-83 High Street, Gorleston, Great Yarmouth, Norfolk, NR31 6RQ

Making an order
When you place an order you are making an offer to buy the Goods you have specified at the price stated for those Goods from us. At this stage there is not a binding contract between you and us.

We will contact you by email to acknowledge your order and to confirm that it has been received. The confirmation will provide details of what you have ordered, the price that will be charged as well as other information about the progress of your order and estimated dispatch and delivery information. Please check this carefully as the Goods will be ordered in the colour and size specified and we will not be responsible for any incorrect orders. Please be aware that any colour swatches given by us are given only as a guide as shades of trim and material may vary within a tolerance and we cannot guarantee a 100% match to the sample colour which may have been provided. When ordering for one event we recommended that all dresses are ordered at the same time to avoid variations in the materials colour. At this stage there will not be a binding order between you and us.

We will then contact you by email to let you know that your order for the Goods has been placed with the designer. This communication will be our acceptance of your order (‘Order Acceptance’). The Order Acceptance will only cover the Goods mentioned in it and may not cover all the Goods you ordered. If this is the case then the offer you made for those Goods will only be accepted when we send a further Order Acceptance.

At the time the Order Acceptance is sent by us (which may be different to the time you receive it) there will be a binding contract between you and us. A part payment of 50% will be taken at this stage.

Once the Goods are received by us from the designer we will then contact you by email to let you know. At this stage the remaining balance will need to be paid by you. The remaining balance must be paid within 7 days. If for any reason the balance is not paid in full within this timescale you will incur a weekly charge of £20 per week per bridesmaid dress and £40 per week per wedding dress until the balance is paid.

Price of Goods
We try our best to display accurate and up to date prices. However, we cannot state the definite price until we send you the Order Acceptance. On certain gowns shorter or longer lengths may be available; however this may incur a surcharge.

If the price of the Goods is different at the time we are ready to send the Order Acceptance to what it was at the time you placed your order then two things can happen:

if the price is lower at the time we send the Order Acceptance then we will charge you the lower price and place the order with the designer; or

if the price is higher at the time we send the Order Acceptance then we will contact you to ask you whether you wish to pay the higher price or to cancel your order.

All prices shown are inclusive of VAT.

When you place an order online you authorise us to debit the credit, debit or other card you specify on your order for the amount of the order at the time we send the Order Acceptance.

Availability and dispatch of Goods
The availability of the Goods is as shown online. They are only estimates and should not be relied on as definite statements as to whether the Goods you wish to purchase are actually in stock.

Any times and dates given for dispatch of Goods (or the length of time that Goods will take to be delivered) are only estimates. All orders take between 10 – 20 weeks for us to receive from the designer. You must leave plenty of time to deal with alterations on your dress as alterations by an experienced Seamstress are almost always necessary to ensure a suitable fit. Alterations are not included in the price of the dress. We use self-employed Seamstresses who we can recommend but you are under no obligation to use them and you can use your own Seamstress. Whilst we recommend the Seamstresses we are not responsible for the services they provide. We will not be responsible for any change in your body size/shape between order and delivery. There is always a possibility Goods for any reason may be delayed. If this is the case and we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. If the delay will be substantial or if the Goods will not be available at all for dispatch we will offer you the option either to cancel your order and refund any payment(s) you have made or allow you to choose alternative.

We only make deliveries in the mainland of the United Kingdom.

We aim to send the complete order to you in one instalment but we may deliver the Goods in one or more instalments if necessary. However, should we need to send the Goods in more than one instalment we will contact you. We will not be held responsible for any delays in deliveries due to causes beyond our control for example fire lock outs, strikes, volcanoes, acts of God.

Limitation of liability
We will check the Goods upon receipt from the designer to ensure there is no damage or defects before sending to you. We will use a ‘signed for’ delivery service. Please check that the packaging is not damaged before signing. If the Goods delivered damaged or defective we shall have no liability to you unless you use reasonable efforts to notify us in writing at our contact address of the problem within 7 working days of the delivery of the Goods in question.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded.

Cancellation rights
Once we have sent you the Order Acceptance your order cannot be cancelled or altered as custom and made to order Goods are made specifically for you.

All Goods are custom and made to order and are therefore non-refundable.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Contracts (Rights of Third Parties) Act 1999
For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

Law and jurisdiction
This contract shall be governed and construed by the law of England and Wales and you and we agree to submit to the jurisdiction of the courts of England and Wales.